A lot of users who start using their first hosting account, or change companies, typically have enquiries in regard to how certain operations are executed or chance upon complications when setting up various things like emails, website settings, and so on. This is the reason why, some hosting companies have prepared documentation with the most popular questions and issues in order to help their clients get info swiftly and easily. Consequently, the technical support staff members can spend more time on real issues that given clients may be experiencing, as the solution for the minor things will already be available online and customers can easily cope with them without having to get in touch with the customer care team. Having comprehensive documentation is exceptionally important, especially for new clients with zero experience, as the hosting service involves loads of functions and lots of people can get perplexed about what to do. A good knowledge base can both help you carry out the operations that you need and learn how the hosting service works in general.
Extensive Online Documentation in Shared Hosting
Our shared hosting plans include an extensive knowledge base where you can find info about all the difficulties that you might possibly bump into and their solutions. You can acquaint yourself with how to set up and administer an electronic mailing list, how to use an .htaccess file, or how to proceed if the settings of your mail client are correct, but you aren’t able to send emails, for instance. We have done our utmost to be as exhaustive as possible and to cover all possible options so as to help you save time and energy and to supply you with different solutions for any issue. The knowledge base comprises informative articles as well – both generic ones about the web hosting service as a whole, and more specific ones, which will help you get familiar with the functions and features of the Hepsia hosting Control Panel. You can find relevant articles about particular features and functions in every Control Panel section, whilst if you want to browse the entire list of articles, you can go to the dedicated Help section.
Extensive Online Documentation in Semi-dedicated Servers
Our semi-dedicated servers come with an elaborate online article repository where you can find any information that you may require about our hosting services or about the Hepsia Control Panel that we use. We’ve prepared it on the basis of the feedback that we’ve obtained from our customers throughout the years and, as a consequence, our articles encompass specific issues that you could confront and offer the most efficient means of resolving them, for example receiving a 500 Internal Server Error message or being unable to send emails from your PC although you have the right SMTP settings. The articles are available in each section of the Control Panel and you can access them at any time. They can help you boost your knowledge not only about our platform, but also about the web hosting service in general, as they contain comprehensive guidelines and general information such as what cron jobs or file permissions are.