Integrated Ticketing System
What exactly is an integrated ticketing system and what are the pros of using one? How is it different from other types of customer support?
In case you’ve purchased a web hosting package and you have some enquiries relating to a given feature/function, or in case you have stumbled upon some challenge and you need assistance, you should be able to get in touch with the respective customer support team. All hosting providers deploy a ticketing system no matter if they offer other means of contacting them along with it or not, because of the fact that the most efficient way to solve an issue most often is to send a ticket. This form of communication makes the replies sent by both sides easy to track and permits the technical support team representatives to escalate the issue in case, for example, a server administrator should intervene. In the general case, the ticketing system is part of the billing account and is not directly linked to the hosting space, which suggests that you have to use no less than 2 separate accounts to contact the help desk support staff and to actually administer the hosting space. Non-stop switching from one account to the other might often be a headache, not to mention the fact that it takes quite a lot of time for the majority of web hosting companies to reply to the tickets themselves.
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Integrated Ticketing System in Shared Hosting
In stark contrast with what you may find with plenty of other web hosting companies, the support ticket system that we use with our
Linux shared hosting service is an integral part of the Hepsia Control Panel, which comes with all accounts. You will not have to remember different login credentials, as you will be able to manage both your tickets and the web hosting account itself from one single place. So, if you have a query or confront a predicament, you can contact our help desk support staff members on the spur of the moment. Our ticketing system comes with a clever search mechanism. This suggests that even in case you’ve posted plenty of tickets through the years, you’ll be able to find the one that you want without any hassles. You can also read knowledge base recommendations for troubleshooting commonly encountered predicaments.
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Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which is included with all our
semi-dedicated hosting service, was developed with one aim in mind – that you should be able to manage everything connected to your semi-dedicated server account in one single location and the trouble tickets make no exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, in case you have a query or stumble upon an obstacle, you can get in touch with our tech support staff representatives instantaneously without needing to sign into a completely different admin interface. You can search through your files or check different settings in your account while you open a new ticket or read the answer to an old one. If you’ve got heaps of tickets and you wish to track down a particular one, you can take advantage of the clever search functionality, which is available in the Help section of the Hepsia Control Panel. We guarantee that you will receive a reply in no more than 60 minutes regardless of the essence of your question or problem.