Should you ever encounter a problem with your website and be unable to take care of it on your own, ask the web hosting provider’s client care staff to help you get the website back online. A timely resolution would be best, but lots of hosting companies respond within twenty four hours or even more, especially if you are working with a reseller. Even if your problem can be fixed without much difficulty, your site may not function satisfactorily or it may not be accessible at all for a long span of time, so you may lose prospective clients since it’s pretty unlikely that anybody would be dying to come back to a website that is inoperative. This is why, you should make certain not only that you can get in touch with your hosting provider, but also that they can answer and help you in a well-timed manner. If a web app update does not proceed smoothly or if you erase something unintentionally, for example, the site must be fixed speedily so as to avoid elongated inaccessibility.
One-Hour Response Guarantee in Shared Hosting
In case you’re using any of our Linux shared hosting service and you have an enquiry or run into some complication, you can touch base with us 24x7 by submitting a client support ticket or by sending an email and we guarantee that you’ll receive an answer in less than sixty minutes. If the issue can be resolved, we’ll do it before we respond to you, while in case there’s something that you need to do on your end, we will give you all the necessary information – what settings to check, what workable solutions to try out, etc. Typically, you’ll obtain a reply within no more than half an hour, which means that waiting around for hours and hours on end or even for more than one day to receive help is something inconceivable. Our sixty-minute response time guarantee applies to any query that you might have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you open a ticket through your hosting Control Panel or send an email related to your semi-dedicated server, you’ll get a reply within only one hour. You can get in touch with us at all times in regard to general, technical or billing matters and since we are working day and night, you’ll invariably receive support in a timely fashion. Depending on the specific question or issue, we will supply you with more info, sort out the problem if it’s been caused by something within our reach or inform you what to do on your end in case you have to change a particular setting for an Internet application that we can’t access. You can just forget about waiting around for a whole day for every answer. In reality, in most cases we respond to emails and tickets within twenty-twenty five minutes max.