Despite the fact that this is not the mainfactor in order to distinguish a trustworthy shared hosting supplier from a bad one and a reseller from a real supplier, having the option to call and communicate with a live person is an indicator that you are not dealing with a one-person service provider and that you can reach someone whenever you're in need of help. The telephone support for hosting services may vary from standard to expert, thus the problems which can be resolved through a phone call differ depending on the service provider. In the general case, these matters are more basic and feature billing or 1st level tech issues as more difficult problems often require a support ticket where both you and the sysadmins can follow what is going on with a particular situation. However, having the option to phone call your supplier can save you lots of time and efforts for the multitude of tiny problems that will eventually show up when you manage your website hosting account.
Phone Support in Shared Hosting
We know that being able to talk with a live representative is rather important, for that reason we have 3 support lines worldwide (UK, USA and Australia) and you will be able to reach us on the phone for fourteen hours a day. In case you consider purchasing one of our Linux shared hosting service, for example, you'll be able to phone us and find more about our services prior to ordering to ensure that we match all the system requirements for your web sites. Following your order, you will be able to get in touch with us about all the sales and / or billing difficulties you may have, or receive any general or basic tech info you need. We have aimed to find the balance between telephone and ticket support, so for strictly technical matters you have to use our ticketing system, which will make it easier to monitor the communication and any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Servers
The support services forall the semi-dedicated server packages that we supply feature real-time phone support for fourteen hours daily. In case you are unsure which package will be suitable for your websites, you'd like to learn more about a plan's specifications or you're looking for any other kind of information about our solutions, you can call any of the local phone numbers that we have in the U.S.A., the United Kingdom and Australia and our customer support representatives will assist you. If you currently own an account, you'll be able to contact us about general and sales matters, although we are usually able to assist with numerous technical issues as well. For strictly technical difficulties you'll need to take advantage of our integrated ticketing system where the communication between you and our tech support team will be in one place, which is the best option when the trouble can take more time to be dealt with or it needs to be escalated to our system administrators.