Being able to contact your shared hosting provider when you have any type of questions or encounter any issues is really important and how quickly they will answer back and take action is usually essential, especially if your web site is business-oriented, as more downtime could mean losing prospective customers. The support solutions are usually a quick way to distinguish genuine suppliers from resellers. The latter typically respond just to e-mails or support tickets and you'll have to wait for a whole day or longer to receive a response. In case the trouble requires a couple of responses, you will end up losing days in order to have a problem resolved. With a genuine and reputable web hosting company, you'll be able to connect with the support at any moment and get a quick reply whatever the problem or the question is - pre-sales, customer or tech one.
24/7 Customer Support in Shared Hosting
The customer and tech support services for all our shared hosting plans are round-the-clock, therefore you can forget all about waiting for a few days in order to get assistance. In case you are not our client yet, you can phone us, chat with an agent or send an e-mail. In case you do have an account, you can open a support ticket on top of the other three ways of communication. You're able to pick the best way to contact us depending on where you are or the equipment you are using. We are able to help you for more or less any hosting-related query that you may have or problem that you may encounter and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming problems you could open a support ticket, but even in this situation the maximum response time will never exceed one hour.
24/7 Customer Support in Semi-dedicated Servers
You can try our support services even before you get a semi-dedicated server account from us as we have telephone and online chat support for pre-sales, billing and basic questions. Our representatives will assist you to find the right plan or give you information about our servers, to check if the system requirements for your websites are met. When you're a current customer, you also have the option to contact us via e-mail or through our ticketing system, which can be accessed through the Hepsia hosting Control Panel. We guarantee that whenever you employ these 2 methods of contact, you'll receive a response within less than 1 hour and that’s 24/7, including weekends and public holidays. If you have used the hosting services of other service providers, even big ones, you're able to compare the response time due to the fact that it often takes a whole day for them to take care of a support ticket.
24/7 Customer Support in VPS Servers
If you acquire a VPS server through us, you can use several different methods of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales issues, we now have a couple of local telephone numbers in the United States of America, Great Britain and Australia plus a live chat service. When you're a current customer and you're looking for assistance with a technical issue which requires more time to analyze or resolve, you'll be able to open a ticket from your billing account or you can send an e-mail message and we'll take care of the problem and send you a response within one hour. The response time is warranted 24/7, which includes weekends and holidays, still for most problems it takes no more than 30 minutes to get support. Our support service covers the VPS and all the pre-installed software it includes, so if you'd like to have help with third-party apps, you'll be able to check the optional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers
With a 1 hour max reply time warranty, you will enjoy prompt support when you get a dedicated server through our company. Our customer and technical support crews are available 24/7/365, which means that if you open a support ticket from your billing account or you send an email message regarding any problem with your server or the pre-installed software on it whatever the time of the day, you'll have a response within 1 hour, even during holidays. Our ticketing system is the more suitable option when the matter in question requires longer time to be resolved or when it needs to be given to our administrators, as it is far more convenient to monitor the communication sent on both sides. For general, billing and sales issues/inquiries, you'll be able to give us a call or talk to a live representative using our chat service. If you include the Managed Services upgrade to the server plan, our administrators can also assist you with third-party software installation and troubleshooting and similarly to the regular support, this service is available 24/7 as well.