Technical Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Support Ticket Response Guarantee

  • We offer a 60 min response guarantee for each ticket or email that you send to the client service staff. We will quickly answer all the typical queries and forward the issue to our administrators in case additional assistance is required. If you order the Managed Servers package, we will complete any of the included services at a time that has been agreed upon in advance.

  • Top quality support service

  • An Exceptional Customer Care Service

  • We will be online for you twenty–four–seven to respond to any inquiries that you may have with regard to our Web Hosting Control Panel and any of the applications that we have preinstalled for you on the dedicated hosting server. In case you also require assistance handling server administration procedures, you can order our Managed Servers package, which includes backup hard drive storage space, OS updates every week, server monitoring and restarting services, plus software installation and troubleshooting procedures.

  • Intuitive help center

  • An Intuitive Help Area

  • We have provided the Web Hosting Control Panel with a fully detailed knowledge base, which features elaborate explanations of all its features and functionalities. Plus, we have created exhaustive video tutorials that will further demonstrate to you how to carry out a certain operation or resolve a regularly encountered problem. The educational articles and the tutorial videos are easily accessible from each section of the Web Hosting Control Panel through the Videos and Help buttons in the upper right corner.